We understand that quality is paramount for continued success and the quality you provide should be the best at all times. To help you achieve this our experts can support you in key areas.
Service Quality Review
We don't need to wait for your regulatory inspection notification, in fact, best practice is to hold a Service Quality Review on a yearly basis as a minimum. If you have already received your notification, then we stand ready to support you in meeting regulatory body requirements in all aspects of your service.
Preparation for Regulatory Requirements
Employers sometimes forget that the areas in which they will be inspected don't only cover the day to day running of the service. They also cover HR, record tracking, training and development, health and safety, and operational governance to name just a few. We can help ensure that everything is covered.
Sometimes things don't go as well as you would like, and people may become unhappy with your service for any number of reasons. This could lead to a complaint either verbally or in writing.
Do you have a system in place to handle complaints, and an understanding of how best to resolve these issues to a mutually satisfactory conclusion before they escalate? Whatever the answer, we can support you with:
Investigating complaints already received
Writing procedures for complaint handling
Training your staff on how to deal with a complaint
There are many different reasons that you may require this service, from an ‘Inadequate’ or ‘Requires Improvement’ rating to a significant event that has occurred and requires different expertise. Nevertheless, whatever your issues may be, we have experts in place to support you.
Intelligence Monitoring (also relevant to Corporate Governance)
Do you know your data? We are here to help you understand and interpret what your data shows you. This will aid in ensuring regulatory body compliance and the improvement of your service.